IMPOWER, Inc.
111 W. Magnolia Avenue
Longwood FL 32750
Contact Information
Address 111 W. Magnolia Avenue
Longwood, FL 32750
Phone (407) 215-0095 211
Fax (407) 261-0523
Web and Social Media
LinkedIn
Instagram
Video
Mission
Mission IMPOWER is dedicated to the mission of "changing lives by protecting, counseling, teaching and inspiring individuals and families to reach their full potential."
Leadership
CEO/Executive Director Ms. Anna M. Baznik MA
Board Chair Mr. Chris Card
Board Chair Company Affiliation Eckerd Connects
History
IRS Ruling Year 1994
Former Names
NameYear
Intervention Services, Inc.2013
Financial Summary
Revenue vs Expense Bar Graph
 
 
Projected Revenue $7,257,772.00
Projected Expenses $7,258,419.00
Statements
Mission IMPOWER is dedicated to the mission of "changing lives by protecting, counseling, teaching and inspiring individuals and families to reach their full potential."
Impact

IMPOWER has seen much growth and change in the past year (FY17/18). Our accomplishments have included:

1. Finalizing the merger with The Grove Counseling Center and implementation of its programs under IMPOWER's established branding.

2. Conducted over 150,000 telehealth sessions to date (virtual psychiatry and therapy services) and 2continue to be a statewide leader for implementing and utilizing a telehealth platform to address treatment of outpatient mental illness and substance abuse. Currently, IMPOWER has a zero wait list for psychiatric appointments which is not matched elsewhere in Central Florida or the state.

3. Our Village Transitional Housing Program expanded its reach with the support of new funding partners to serve 52 at-risk or homeless youth - an increase of more than 50% compared to the previous year. Eighty-eight percent of youth remained stably housed and/or transitioned successfully to permanent housing; 79% gained employment; and 100% enrolled in an academic or educational program. 

4. IMPOWER has been committed to increasing partnerships and philanthropic support to enhance and expand our services. In the past year we have seen an increase in total donation revenue by 5%; with the number of new individual donors up by 86% and donations from corporations and foundations up by 52% and more than $100k in goods and services were contributed in-kind to IMPOWER.

5. For every dollar IMPOWER receives, $0.92 is spent on program specific expenses. The industry average is $0.82 of every dollar. 

6.

Our goals for the upcoming year (FY18/19) include:

1. Complete and implement new agency Strategic Plan.

2. Diversify funding throughout agency to be less dependent on traditional DCF and Medicaid dollars. 
 
3. Focus on Board growth and active involvement. Focus on increased community and fundraising presence with the inclusion of the Board.
 
4.  Continue to grow telehealth and expand partnerships.

5. Transition Accounts Receivable and Human Resource systems to meet the needs of the agency via new electronic systems in house while being mindful of cash flow and aging. 

6. Convert Human Resources into a paperless system and introduce full electronic functioning.

7. Invest in capital improvements at The Grove to include repair and rehabilitation of the buildings.

8. Implement a new evidence-based treatment model at The Grove to improve outcomes.



 



Independent Research has been conducted on this organization's theory of change or program effectiveness? Under Development
Needs
IMPOWER depends on the support of the community to improve the lives of the individuals and families we serve.  As a 501(c)(3) nonprofit organization, we need your support to help individuals and families in our community flourish and achieve their full potential. 
  • Unrestricted donations to support program services
  • Client emergency funds (rent, utilities, transportation, food, etc.)  
  • Misson driven Board Members and volunteers (volunteers assist with areas such as: mentoring/tutoring, special events, fundraising, client activities, administrative assistance and more)
  • In-Kind support (school supplies, care packages for children in care, snack bags, new clothing and undergarments, gently used furniture or household appliances, etc).
  • Event Sponsorships   
  • Gift cards and/or bus passess for current/former foster youth 

With your help, we can make a difference - one individual at a time.

Background

IMPOWER's mission is “changing lives by protecting, counseling, teaching and inspiring individuals to reach their full potential.” The fundamental principle focuses on ensuring the stability of children and their families and the importance of providing services in community settings. Our philosophy confirms our obligation to provide valuable services of the highest quality, that continually reach for new and creative approaches to more effectively meet individual and community needs. Our mission and goals speak to children and families having the skills and tools needed to lead safe, healthy, meaningful, and productive lives. Working together with our community partners and funders, we are creating success stories one individual at a time. With key organizational themes of independence and self-sufficiency for the community that we serve, we strive to maintain these values within our own organization. It is with a balance of organizational flexibility, a strong management team, a dedicated staff, and ardent Board oversight that we stay true to our mission. For us, creating value translates into improving the lives of the community which we serve.

As a non-profit organization, IMPOWER has been serving the needs of at-risk and dependent children, adults, and families in Central Florida since 1994. As an organization accredited by the Council on Accreditation (COA), all of our programs adhere to rigorous professional and service delivery standards of quality. In total, we serve more than 9,000 clients annually through a continuum of mental health, substance abuse and child well-being programs.

In 2018, after 45 years of focusing on mental health and substance abuse treatment, The Grove Counseling Center, located in Seminole County, and IMPOWER, Inc. merged under IMPOWER's established branding. This joint strategic move enhanced the unique but complementary services provided by both agencies to families and individuals in need. The Grove Counseling Center’s substance abuse treatment and prevention programs provided a logical enhancement to IMPOWER, which currently offered outpatient mental health, psychiatric care and child well-being services such as foster care and adoptions support. By leveraging the strengths of both organizations and combining networks and expertise, The Grove and IMPOWER are better positioned to expand in scope and reach – ultimately resulting in more effectively and efficiently meeting the needs of the community.

IMPOWER is rooted in the Central Florida community. With the implementation of telehealth, IMPOWER has a statewide presence for psychiatry and therapy services. For two decades, IMPOWER has worked to develop strong relationships with a multitude of service providers, advocates, and volunteers who share our vision for children and families. Partnerships with the business and philanthropic communities have also been critical to developing needed resources and enhancing the quality of life for those we serve.

CEO Statement

IMPOWER has over 20 Years of Service in the Central Florida community. Over the past two decades we have seen much change - including our name. Our programs, service lines, geographical reach and staff have all grown, but one thing remains true - our unwavering commitment to our mission. We continue to pride ourselves on making a difference for individuals and families every day in all that we do. We strive to provide the highest quality of services, while at the same time being prudent with our resources. 

We recognize that to accomplish our mission, we cannot do it alone. It is important for us to work with our community partners, engage local businesses, utilize the strength our Board, volunteers and our staff - together we can change lives and make a difference. This year, our Board and staff have made the investment to challenge ourselves, as an organization and as individuals, in order to sustain our success, improve upon it, and innovatively continue to reestablish ourselves as leaders in the community. We also recognize the importance of innovation and doing business differently. Telehealth is propelling us into new ventures and enabling us to reach more individuals and work towards the elimination of stigma as it relates to mental illness.

Our mission is strong, our staff and Board are innovative, and the key to longevity is diversification of funding streams and partnerships with other agencies and business partners.

Board Chair Statement

As the Board of Directors, it is our responsibility to guide IMPOWER and keep it true to its mission. This requires us to continue to grow and develop through new ways to assist children and families achieve their maximum potential. With key organizational themes of independence and self-sufficiency, such is the goal within the infrastructure of our organization. It is through our value and dedication as we work toward the same goal, that we make a difference!

CEO/Executive Director/Board Comments
IMPOWER serves individuals and families across Central Florida through a continuum of services and programs aimed at empowerment and self-sufficiency. Our strategic plan emphasizes the importance of a strong foundation to our core founding communities and services with a new goal of expanding upon our expertise both geographically and programmatically.
NTEE Information
Primary Organization Type Human Services
Primary Organization SubType Foster Care
Secondary Organization Type Housing, Shelter
Secondary Organiztion SubType Temporary Housing
Tertiary Organization Type Mental Health & Crisis Intervention
Tertiary Organization SubType Mental Health Treatment
Areas Served
Geographic Areas Served
In a specific U.S. city, cities, state(s) and/or region.
FL - Brevard
FL - Orange
FL - Osceola
FL - Polk
FL - Seminole
FL - Volusia
FL - Winter Park
FL

IMPOWER's mental health and substance abuse services area available statewide through the use of Telehealth, a virtual HIPAA compliant treatment option. Our residential programs - The Grove, Youth Substance Abuse Treatment and The Village Transitional Housing program are based in Seminole County, FL, but are available to youth from across the state. Child well-being and prevention programs are currently rooted in Central Florida with established programs in Orange, Osceola, Seminole and Brevard Counties.

 
child well-being programs are offered serves all cities and municipalities in Orange, Osceola, Seminole, Polk, Volusia and Brevard Counties. With the implementation of telehealth, IMPOWER is now moving toward a statewide presence for psychiatry and therapy services. 
Goals
HelpWhat is the organization aiming to accomplish? This is the organization's ultimate goal for intended impact.

IMPOWER achieves its mission by providing mental health, substance abuse and child well-being services statewide. Our strategic plan outlines the following global goals. Each year the Board reviews our progress and outlines specific items related to each area for implementation. 

 - High Quality and Effective Service Delivery

- Highly Dedicated and Committed Staff Implementing Mission

-Diversified and Active Governing Board to Provide Fiduciary Responsibility and Promote Community Visibility and Philanthropic Development

- Funding and Financial Portfolio that is Strong and Diversified

IMPOWER understands that the roles of non-profits are quickly changing. It is our intent to remain educated and ahead of the curve in order to provide high quality and effective services in all of our programs. Those we serve are always our top priority, therefore, innovation and partnership are key in order to sustain and grow as an agency. Age old business models in our area of reach are becoming outdated. Our outcomes are all related to sustaining market share, growing by serving unmet needs, and inspiring individuals to reach their full potential. Examples of how we are achieving our mission and goals include:

   a) For those in need of mental health services, we understand the complications of accessing quality care (transportation, missed work, lack of practitioners, cultural competence, etc.). To address this, we have sought new methods of care and implemented telehealth. To date we have provided over 25,000 services and have expanded statewide. It is our intent to expand throughout the agency and later to create a self-sustaining external entity that can feed our non-profit to create less of a dependency on state dollars and diversify our funds. We are also pioneering this strategy in our child well-being programs by utilizing the platform for staffings, integrated medical visits, etc.


Strategies
HelpWhat are the organization's strategies for its stated long-term goals?

To accomplish our goals outlined above, IMPOWER has identified several key strategies. First, IMPOWER has fully implemented our telehealth strategy, and we have hired our former consultant as an employee. She now is responsible for growing our program statewide and nationally. IMPOWER is working with multiple Medicaid Insurance plans, commercial insurance, and private pay models to implement innovative telehealth solutions. We contine to partner with multiple agencies to design a system, break down funding silos and create family/individual centered services that empower individuals and ensure sustainable outcomes for families.  We contract with the local Managing Entity, CARES, to treat uninsured individuals with mental illness in the Central Florida area.   IMPOWER is the "go to agency" for telehealth knowledge and practice in the State of Florida for the treatment of mental illness.  

We have been simultaneously working to ensure strong financial stewardship and careful budgeting to get to this pivotal point in our organization's history. 2014 and 2015 were very difficult financial years for the organization.  Both of our major program lines (mental health and child wellbeing/wellcare) went through significant changes statewide and those trickled down to the agencies providing the services on the front line. We made some difficult decisions mid-year to "right size" the agency and are beginning to see the positive impact of the plan that our Board and staff implemented.  We hope to see full recovery this fiscal year.  FY 2016/2017 is improving from a financial standpoint as we continue to utilize our dashboard to identify strategies in each program area. Much of the work done in the previous two years is showing results. We need to continue to proceed strategically and thoughtfully over the next several months to ensure continued stability and financial growth. 

Capabilities
HelpWhat are the organization’s capabilities for doing this? What resources, capacities, and connections support its progress towards long-term goals?

As outlined above, the Board and staff have worked diligently to implement a plan to right-size the agency and the efforts are making an impact.  We have spent much time developing our data reporting and proactive review of performance and outcomes - both quality and financial.  Our agency is now able to track and understand what needs to be done, and when at a much earlier stage in our data review.   Accountability has been a word immersed into our culture.  IMPOWER leadership depends on the expertise many of our Board members bring (CPA, HR Attorney, Entrepreneur, Media, former foster youth, Child Wellbeing expert, bankers, etc.) to help guide us through our current finances and future growth.  

We are members of multiple groups that include experts in Telehealth nationwide, child welfare, mental health, homelessness, and substance abuse. This regular exposure helps us to keep abreast of changes on the horizon and brings together folks that generate innovative discussion where ideas are created.  

Indicators
HelpHow will the organization know if it is making progress? What are the key qualitative and quantitative indicators against which the organization assesses its progress toward its intended impact?

IMPOWER entered into an agreement with the University of Central Florida, initially and the study was transferred to the University of North Florida, to help us implement and track outcomes and indicators of progress with our current telehealth clients and those going forward. Results were received in early 2017 which indicated the success of our program.  The study will continue as the rules for telehealth have changed (clients and practitioners can now both be in their own homes/settings for the services). We believe that our reach and outcomes, due to this change, will continue to show high satisfaction and quality. The study looks at the ease of access of care, reduction in hospitalization/baker acts, reduced wait lists, reduction of no-shows, diagnosis related correlations with telehealth success, etc.  We also conducted our own internal study at the request of the Florida Board of Medicine, and have utilized the first report to help guide our program planning.  This will be continued over time so that there is baseline data for comparison.  


Our Financial milestones and quality reports are reviewed monthly by staff and at all Board meetings and appropriate Board Committee meetings.


Progress
HelpWhat has and hasn’t been accomplished so far?

IMPOWER, through our telehealth initiative, has resolved our ability to attract enough practitioners to meet the needs of those we serve. We have a zero wait list for psychiatric services, and have a wait list of practitioners wanting to work with us. As we continue to expand and obtain new funding avenues, we are well suited to meet the needs of many more clients that we already reach. We are working hard to get on commercial insurance panels (although these entities do not currently pay for telehealth services do to questions on potential legislation related to parity). We will continue to refine our model of service delivery in both psychiatry and therapy services to ensure open access and financial stability.  We have added Physician's Assistants and partner with NOVA University for a psychiatric rotation in our programs.   This will, over the long term, increase revenue, stabilize critical programs and generate revenue to utilize for services that are currently unfunded (or underfunded) and desperately needed for those in our community.   

Programs
Description
Outpatient Counseling & Psychiatric Services
These programs provide treatment to children, adolescents, adults and families who are experiencing mental health, substance abuse or behavioral problems. Services are available at a variety of geographic locations including our offices, school, home and day care settings. In FY 15-16, more than 5,490 adults, children and teens were provided with psychiatric and behavioral treatment through IMPOWER’s therapists and psychiatrists. 
 
Targeted Case Management

Targeted Case Management provides mental health targeted case management services to children and adults in Orange, Seminole, Osceola and Brevard Counties. This provides a supplemental support to clients currently and formerly receiving counseling services, in their efforts to maintain independence and stability. When working with children in the foster care system, IMPOWER TCM staff are able to assist with issues related to psychiatric care an psychotropic medications thereby helping Dependency Case Managers meet psychotropic protocols. In FY15/16, IMPOWER's TCM Program assisted 291 individuals and their families.

 

Population Served At-Risk Populations
Poor,Economically Disadvantaged,Indigent
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.
The short-term success of our Outpatient Program is increasing access to care for our children and their families, particularly in our psychiatric clinic. Through individuals and families maintaining appointments for counseling and medication management, a positive impact can be made.
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.
The ultimate success of our Outpatient Program is children and families having the skills to lead safe, productive and healthy lives. Through the provision of these services, individuals and families will be stable and can function appropriate in their environment.
Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.
We utilize Children's Functional Assessment Rating Scale (CFARS) to assess a client's progress, particularly in the areas of depression, anxiety, trauma, behavioral and their overall functioning. This tool is a good indicator as to whether clients are developing the skills they need for stability. Clients also complete a satisfaction survey that provides information that helps guide our service delivery. These finding are reported to our funders routinely and at monitoring visits. We work in partership with the Substance Abuse and Mental Health Program Office, Agency for Health Care Administration, Medicaid, various HMO plans and Florida Health Partners that ensure our success through positive outcomes and quality services to clients. With each agency, we are monitored on performance standards that we achieve.
Examples of SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.
In fiscal year 2013-14, a great improvement was seen in our clients in the area of depression, as 91% of clients showed and maintained improvement in this area. In addition, 94% of clients showed and maintained improvement in trauma and 93% in overall behaviors. Significant to this fact is 92% of families showed improvement in functioning.
Description

Adoptions Programs

This program recruits and trains parents interested in adopting children who have been abused or neglected. IMPOWER works to find the right match between the child and the parent, provides continuous guidance throughout the adoption process, and assists in the management of the legal process. 143 adoptions were finalized during FY17-18; equivalent to 153% of the state contracted goal! 
 
Intake and Placement
Intake and Placement aids children entering the child welfare system of care. Its responsibility is to ensure timely initiation into the system, location and placement of a child into a home, assignment of cases to various providers and levels of care, and placement stability of a child in their care. In FY17/18, 1,709 children/youth were staffed for services; of which 506 were removed and placed in a foster home/care. 
Population Served Children and Youth (0 - 19 years)
At-Risk Populations
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.
The short-term goal of our Foster Care/Adoption Program is the stability, safety, and oftentimes permanence of the children we serve. In conjuction with licensing and quality standards, stability requires that we work to establish suitable matches of children with approrpiate foster or adoptive parents. In this effort, our rate of disrupted placements in Brevard County was 9% and 14% in Orange, Osceola and Seminole Counties. This speaks to our success in acheiving better outcomes for children.
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.
The ultimate success of our Foster Care/Adoption Programs is children having a positive and nurturing enviornment to thrive. In FY11-12 our Brevard County Adoptions Program celebrated it's 500th adoption. This success contributed to national recognition for IMPOWER as our Adoptions Team was nominated and awarded as an 'Angel in Adoption' by Congresswoman Sandy Adams. IMPOWER's Adoptions Team was nominated by Congressman Bill Posey in 2015 and once again recognized as an 'Angel in Adoption' award recipient.
 
IMPOWER provided foster care services to 70% of children in Orange, Seminole and Osceola Counties and provided adoptions services to 100% of eligible dependent children in Brevard County. When possible and in the best interest of the child, we assist with reunification with parents, alternate placements with relatives or adoption.
Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.
We utilize a monthly reporting tool that captures children served, the length of stay in care, discharge reasons and re-placements and disrupted placements. These finding are reported to our funders at least quarterly. We work in partership with community based care lead agencies Brevard Family Partnership,and Community Based Care of Central Florida, and the Department of Children and Families that ensure our success through positive outcomes. With each agency, we are monitored on performance standards that we achieve.
Examples of SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.
Our Foster Care/Adoption Program continue to serve the needs of abused and neglected children each year, who are unable to remain home with their families. We continue to acheive and exceed performance standards. The number of youth we serve in Foster Care continue to increase each year, as well as the number of children that are adopted through our program.
Description

The Village

The Village serves as a transitional housing option for homeless and/or former foster youth between the ages of 18 to 24. Aimed at preventing homelessness, the goal of The Village is to provide a safe, affordable, living environment combined with supportive services related to education, employment, character building, and life skill acquisition. At any given time, the location can house up to 15 young adults. Last year, 22 young adults called The Village home.

Population Served Homeless
At-Risk Populations
Adults
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.
The short-term success of the Village is youth completing their education, securing employment and obtaining stable housing. These factors are directly attributed to the overwhelming need of foster youth that better ensure their success. The Village offers a safe, affordable option for homeless and former foster youth as they lack support from families, when compare to other youth the same age.
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.
The ultimate goal of the The Village Transitional Housing Program is to prevent homelessness of youth aging out of the foster care system. In this effort, in FY15/16, the Village prevented homlessness for 22 youth. 100 % of youth received support services and either secured employment and/or enrolled in an academic program. 88% of youth at the Village transitioned successfully to permanent housing. 
Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.
The success of the Village is determined by youth achieving stability and the ability to live successfully on their own. On a monthly basis, we report on youth served, education (GED/dimploma), secondary education, vocational training, housing options and employment. Research supports that these factors directly attribute to the success of foster youth. As a result, our goal is to ensure that youth have achieved these areas while residing at The Village. These finding are reported to our funders at least quarterly. 
Examples of SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.
In the last year, Village has acheived in assisting foster youth with becoming self-sufficient and independent adults. Since its establishment, the Village has positively impacted the community by providing transitional housing and an array of support services to more than 160 young men and women. Currently, 100% of eligible youth are enrolled in an educational program.  For residents remaining at The Village for three or more months, 71% were able to secure employment. While this population continues to struggle with maintaining employment, The Village has necessary supports to ensure all youth have access to job skills trainings.  
Description

Telehealth

Telehealth is an innovative mental health delivery practice and offers a virtual counseling and psychiatric treatment option. IMPOWER launched Telehealth services in 2013 to to help address barriers to care. As of January 2017, more than 25,000 sessions have been completed via this virtual option and plans are in place to expand services throughout the state.

Population Served Adults
Children and Youth (0 - 19 years)
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service.  

Perhaps the most significant accomplishment of telehealth has been changing the culture of our clinicians; to educate them about the vast benefits of telehealth and teach them how to properly use it. Prior to telehealth implementation, IMPOWER had 3 Psychiatrists and 25 clinicians, none of whom delivered telehealth services. To date, we have 5 Psychiatrists, 5 Physician Assistants, 1 Psychiatric ARNP, and over 50 masters level and Licensed Mental Health clinicians all providing telehealth services statewide (and even out of state at times). In addition, we have increased telehealth services from 0 per week to 350 per week with a total of telehealth services provided well exceeding 26,000 as of March 2017. The amount of psychiatric services has increased by 100% since the inception of telehealth. IMPOWER has become recognized as a leader in the telehealth arena as evidenced by Florida legislature asking our CEO to testify to both the Florida House and the Senate to impact regulations and public policy.

Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state.


IMPOWER’s Telehealth program has a goal of providing remote services that “bring the care to the patient.” The mission of telehealth is to create affordable, convenient access for patients who may not otherwise be able to seek services. During the course of the past 4 years, there have been many advantages and opportunities to utilize telehealth as a solution to fill gaps in behavioral healthcare. In terms of long-term goals, it is evident that increasing access to care allows for: a) individuals to seek care at the onset of illness as opposed to waiting for crisis situations;  b) a reduction in hospitalizations and re-hospitalizations; c) better continuity and consistency of care including medication compliance and stability;  d) eliminating the stigma often attached to psychiatric treatment, and e) reducing healthcare costs. Ultimately, IMPOWER’s telehealth program would like to provide a virtual psychiatric crisis team to assist law enforcement in emergent situations.


Program Success Monitored ByHelpOrganizations describe the tools used to measure or track program impact.  

 

At the request of the Florida Board of Medicine (2014), a research study was conducted to evaluate the efficacy of psychiatric services delivered via telehealth. The study comprised a control group of psychiatric in-person visits vs. the experimental group of telehealth visits. The most significant finding in the comparison was that the telehealth clients received 10.4% fewer psychotropic medications, which is hypothesized to be attributed to the earlier onset of treatment due to access thereby reducing crisis situations that warrant more intrusive interventions (i.e. more potent medications). In addition, the study revealed that on a 1-5 Likert scale, overall patient satisfaction with telehealth services scored a 4.47. To date, less than .05% of clients served via telehealth have asked to revert back to in-person services form telehealth. In addition, more than 80% of patients who independently sought telehealth services report that they would not have otherwise sought help.

Examples of SuccessHelpOrganization's site specific examples of changes in clients' behaviors or testimonies of client's changes to demonstrate program success.  

 

A longitudinal study submitted for publication by the University of North Florida found that a) services delivered via telehealth did not diminish the quality of clinical treatment; b) access to services was greatly increased (particularly in remote areas), and c) patients remained more compliant with their medications. As a result of the ability for psychiatrists to work from home and see more patients via telehealth, IMPOWER has a waitlist of practitioners who are seeking employment. This is quite an accomplishment given the vast national shortage of psychiatrists. 

Lastly, IMPOWER is sought after by numerous entities such as insurance companies, hospitals, universities, assisted living facilities, etc. in effort to utilize its telehealth program to bridge tremendous gaps in services, one of the most significant being improving national quality HEDIS measures with regard to follow up treatment for patients post-discharge from hospital settings so as to decrease re-hospitalizations.

 

 

Description

The Grove, a youth residential substance abuse treatment program, supports adolescents suffering from alcohol or substance abuse and in need of an intensive, individual support plan. The voluntary group living program is available for youth 13-17 years old and the recommended stay ranges from three to six months depending the individual's progress. A family component educates those closest to the youth about chemical dependency and the practical skills needed to support the youth in his/her vision of a better life.

With the primary diagnosis of substance abuse, a youth can benefit from the structure of the day to day activities The Grove provides:

  • Group therapy five days a week
  • Individual and family therapy at least once a week
  • Florida Virtual School for all clients to maintain his/her current status with credits or catchup with the assistance of a teacher in the classroom. Credits from Florida Virtual School are accepted at all Florida schools. This helps reduce the possible stigma when the youth returns to school.
  • Life Skills Courses teach our clients those basic life skills they might not have received as they progress into adulthood. Basic budgeting, interviewing for a job, and planning a healthy meal are a few of the topics touched on in our Life Skills program.
  • Community outings and volunteer opportunities
  • Evenings can include Narcotics Anonymous and Alcoholics Anonymous
Population Served Adolescents Only (13-19 years)
Description

Juvenile Drug Court -

 

ALPHA Prevention Program -  

Population Served Children and Youth (0 - 19 years)
At-Risk Populations
Poor,Economically Disadvantaged,Indigent
Comments
CEO Comments

While a challenging year for IMPOWER financially, it has also been one of much learning.  With every challenge comes an opportunity to learn and grow and strengthen an organization.  We are blessed with a very strong Executive Management team that pulls together and collaborates to help each other and works to problem solve in a "think tank manner."  This often includes Board members.  We learned where both our strengths were as an organization and individually, and we worked to replicate those throughout all programs.  We also learned where the organization had out grown and moved beyond certain practices and models. We worked diligently (and still are) to move through, ahead and beyond those challenges.  Without this type of push and pull, we become stagnant as an organization.  Our Board is currently going through a strategic planning phase that will help us propel into the future. 

Board Chair
Board Chair Mr. Chris Card
Company Affiliation Eckerd Connects
Term July 2017 to June 2019
Board Co-Chair
Board Co-Chair
Board
Board Members
NameCompany AffiliationsStatusCertificate*
Ms. Anna Baznik IMPOWER NonVotingNo
Mr. Bryan Beyer Seminole County Sheriffs Office Voting
Ms. Michelle Billhartz Veritas Voting
Mr. Chris Card Lutheran Services FloridaVoting
Mrs. Alicia Culp Alicia Culp Coaching Voting
Ms. Ruthann DiLauri Minuteman PressVoting
Ms. Marie Dinklage MD Consulting Voting
Mr. Russell Frank Esq. CPLS, PAVoting
Mr. Barry Gainer Keller Williams RealtyVoting
Ms. Karen Hays Rollins Crummer School MBA CandidateVoting
Mr. Jason Leo Esq.The Walt Disney World CompanyVotingNo
Ms. Angela Pilkington Correct CraftVoting
Ms. Jennifer Spooner BDO USA LLPVoting
Mr. Billy Stueber Voting
*This individual has been awarded a Certificate in Orientation to Board Service by the Edyth Bush Institute for Philanthropy & Nonprofit Leadership at Rollins College ebi.rollins.edu,
Board Term Lengths 2
Board Term Limits 3
Board Ethnicity
Asian American/Pacific Islander 0
Caucasian 15
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Other (if specified) 0
Policies
Written Board Selection Criteria Yes
Written Conflict of Interest Policy Yes
Percentage of Monetary Contributions 100%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Standing Committees
Standing Committees
Committee Name
Audit
Finance
Board Governance
Community Outreach / Community Relations
Strategic Planning / Strategic Direction
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Advisory Board / Advisory Council
Human Resources / Personnel
Executive
Additional Board/s Members and Affiliations
Advisory Board
NameCompany Affiliation
Mr. Dick Batchelor DBMG, inc.
Mr. Jeffrey Jones Esq.LittlerMendelson PA
Derrick Riggins
Comments
CEO Comments

IMPOWER is in the process of implementing a new strategic plan. Much of what has been discussed in this material will be addressed and planned for during this process. More detail will be available during the next cycle.


CEO/Executive Director
CEO/Executive Director Ms. Anna M. Baznik MA
Term Start Apr 2008
Email abaznik@impowerfl.org
Experience

Anna Baznik has been in her role as President/CEO of IMPOWER since 2008.  Prior to joining IMPOWER, she has worked  over 30 years leading, managing and working within a wide range of social service and behavioral health programs for large, multi-program, non-profit and public sector entities delivering bottom-line results, efficient systems and strong community relations.  During her time with IMPOWER, she has ensured the financial stability of the agency during tumultuous economic times; enhanced visibility and involvement in the Central Florida community and the state; improved quality assurance programs; and greatly expanded our funding sources and relationships. As President/CEO of IMPOWER, Ms. Baznik has expanded the agency’s services statewide with the implementation of Telehealth. Thorough this innovative service model, IMPOWER is leading the way in Florida utilizing telehealth for psychiatric, mental health and child wellbeing/welfare services – with more than 26,000 services sessions provided to date via this method.

Ms. Baznik has her BA in Psychology, Sociology and Religious Studies from Eckerd College. She obtained a Masters in Organizational Management from the University of Phoenix. Community partnerships are a key factor in Ms. Baznik’s success.  Her involvement with the Florida Coalition for Children, Florida Council for Community Mental Health, and the League of Women Voters have allowed her to introduce the agency to the community. 

 
CEO Salary Range $125,001 - $150,000
Former CEOs
Former CEOs
NameStartEnd
Mrs. Susan Becker July 2003Apr 2008
Mr. Ira Irlich May 1996Feb 2003
Staff
Number of Full Time Staff 160
Number of Part Time Staff 15
Number of Volunteers 125
Number of Contract Staff 12
Staff Retention Rate 69%
Senior Staff
Title Chief Financial Officer
Experience/Biography
Ms. Velasquez has over 10 years experience in financial and quality management of non-profit organizations with extensive knowledge of child welfare, behavioral health, developmental disabilities and grant programs.
Title Vice President External Relations
Experience/Biography

Marcie Dearth is a communications and development specialist with more than a decade of fundraising experience. For nearly fifteen years,Marciehas worked in the nonprofit and government sectors since obtaining her Bachelor of Arts in Legal Studies and Masters in Public Administration from theUniversityofCentral Florida. She has been involved in the child welfare arena including investigations and prosecution for more than a decade and originally began her career as a Victim Advocate for the State Attorney’s Office – 9thJudicial Circuit where she worked with more than 1,500 child victims of abuse and/or neglect.

She began her formal fundraising career with the American Lung Association – Central Area region as Development Manager. Responsible for a 10-county region,Marcieincreased corporate giving by nearly 65% in the first two years. Most recently,Marcieserved as Director of Development for Kids House of Seminole, Inc. and was responsible for all aspects of development including major gifts and special events as well as communications and PR for the organization. She has expertise in major gifts, moves management, staff and volunteer management; board development and recruitment; donor relations; grantsmanship; corporate support and sponsorships; the annual fund; special events; and in-kind support. She has successfully launched numerous regional marketing campaigns, planned more than a dozen pledge-based fundraisers and been responsible for one ofCentral Florida’s largest fundraising events, The Field of Dreams Gala, which raised more than $437,000 in 2011. 

Marciecurrently serves on the board for AFGAII, the Non-Profit Task Force for the Seminole County Regional Chamber of Commerce, is a member of the Association for Fundraising Professionals and active with a number of charitable endeavors. 

Title Vice President, Behavioral Health Operations
Title Director of Prevention
Title Director of Child Well-Being
Title Director of Human Resources
Title VP Quality & Chief Legal Officer
Plans
Organization has Fundraising Plan? Yes
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 1
Date Strategic Plan Adopted July 2017
Management Succession Plan Yes
Organization Policies And Procedures Yes
Other
Collaborations
Community Based Care of Central Florida, Brevard Family Partnership, Central Florida Cares, Foundation for Foster Children, Wings of Hope, Seminole County, Orange County, Housing and Urban Development, Department of Children and Families, League of Women Voters, BJs, Florida Coalition for Children, Florida Council on Community Mental Health, Florida Alcohol and Drug Abuse Association, Orange/Osceola/Seminole Children’s Cabinets, Wrap Around Orange, Florida Telehealth Association, Tiger Bay, Breakthrough, HIGI, Magellan, WellCare.
External Assessments and Accreditations
External Assessment or Accreditation Year
Council on Accreditation (COA) [for Children and Family Services] - Accreditation2006
Awards
AwardAwarding OrganizationYear
National Angels in Adoption AwardCongressional Coalition on Adoption2012
Non-Profit of the YearSeminole County Chamber of Commerce2011
National Angels in Adoption AwardCongressional Coaltion on Adoption Institute2015
Innovation AwardAssociation of Fund Raising Professionals 2017
Non-Profit of the Year Seminole County Chamber of Commerce2017
Risk Management Provisions
Risk Management Provisions
Automobile Insurance
Automobile Insurance and Umbrella or Excess Insurance
Blanket Personal Property
Commercial General Liability
Directors and Officers Policy
Disability Insurance
Employee Benefits Liability
Employment Practices Liability
General Property Coverage and Professional Liability
Improper Sexual Conduct/Sexual Abuse
Life Insurance
Medical Health Insurance
Professional Liability
Risk Management Provisions
Workers Compensation and Employers' Liability
CEO Comments

IMPOWER has a strong Management and Leadership team that is overseen by an active and involved Fiduciary Board.  Over the last several years, IMPOWER has worked hard to become fiscally sound while still providing quality services.  This has been difficult with continued changes from the legislature to our primary funding streams (Medicaid and Child Welfare).  We are working hard to find non-traditional partners that believe in our mission and who want to make a social investment in our children and our community. 


State Registration Yes
State Charitable Solicitations Permit Yes
State Charitable Solicitations Permit Expiration Month Mar
State Charitable Solicitations Permit Expiration Year 2019
Fiscal Year
Fiscal Year Start July 01, 2018
Fiscal Year End June 30, 2019
Documents
Form 990s
YearDocument
2017Form 990
2016Form 990
2015Form 990
2014990
2013990
2012990
2011990
2010990
2009990
2008990
Audit Documents
YearDocument
2016Audit
2015Audit
2014Audit
2013Audit
2012Audit
2011Financial Audit
2010Financial Audit
2009Financial Audit
2008Financial Audit
IRS Letter of Determination
IRS Determination Letter
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201720162015
Foundation and
Corporation Contributions
$0$0$0
Government Contributions$6,258,724$6,135,859$6,195,988
Federal$0$0$0
State$0$0$0
Local$0$0$0
Unspecified$6,258,724$6,135,859$6,195,988
Individual Contributions$435,754$275,358$240,128
$0$0$0
$4,932,061$4,017,099$4,270,081
Investment Income, Net of Losses$1,144$807$908
Membership Dues$0$0$0
Special Events($21,335)$33,425$43,640
Revenue In-Kind$0$0$77,402
Other$13,170$13,379$0
Expense Allocations
Fiscal Year201720162015
Program Expense$10,893,134$10,081,044$10,553,423
Administration Expense$816,189$739,366$703,174
Fundraising Expense$0$0$3,465
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses0.990.970.96
Program Expense/Total Expenses93%93%94%
Fundraising Expense/Contributed Revenue0%0%0%
Assets and Liabilities
Fiscal Year201720162015
Total Assets$1,096,163$1,388,302$1,391,626
Current Assets$947,839$1,208,840$1,164,925
Long-Term Liabilities$498,439$625,700$179,803
Current Liabilities$213,736$288,809$393,547
Total Net Assets$383,988$473,793$818,276
Top Funding Sources
Fiscal Year201720162015
Top Funding Source & Dollar AmountGovernment $6,258,724Government $6,135,859Government $6,195,988
Second Highest Funding Source & Dollar AmountEarned Revenue $4,932,061Earned Revenue $4,017,099Earned Revenue $4,270,081
Third Highest Funding Source & Dollar AmountIndividuals $435,754Foundation, Corporation and Individuals $275,358Foundations, Corporations and Individuals $240,128
Solvency
Short Term Solvency
Fiscal Year201720162015
Current Ratio: Current Assets/Current Liabilities4.434.192.96
Long Term Solvency
Fiscal Year201720162015
Long-Term Liabilities/Total Assets45%45%13%
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? Yes
Comments
CEO Comments

2014 and 2015 years were very difficult financial years for the organization. Both of our major program lines (mental health and child wellbeing/welfare) went through significant changes statewide and those trickled down to the agencies providing the services on the front line. We made some difficult decisions mid-year to "right size" the agency and are beginning to see the positive impact of the plan that our Board and staff implemented. We hope to see full recovery this fiscal year. 


FY 2016/2017 is improving from a financial standpoint as we continue to utilize our dashboard to identify strategies in each program area. Much of the work done in the previous two years is showing results. We need to continue to proceed strategically and thoughtfully over the next several months to ensure continued stability and financial growth. 


 


Foundation Comments
Financial figures taken from IRS Form 990.
990 and audit are reconciled.
In-kind revenue includes noncash and donated services and materials as reported on the 990.
 
Voluntary Organizations Active in Disaster
Notes Programs listed here are those that are only activated during a disaster. Some organizations have unified budgeting and do not budget by program. Because of this, some budget fields may be blank or represent an approximation. Organization describes previous experience during the immediate response, recovery or rebuilding phases following a disaster.

Related Information

Homelessness

A newly released report entitled "The Cost of Long-Term Homelessness in Central Florida" reveals the economic impact of the issue. Among the findings: -Central Florida (Orange, Osceola & Seminole counties) has the highest chronic homeless population in the nation for a region our size. -There are at least 1,577 chronic or long-term homeless individuals on Central Florida's streets (averaged over five years). -The average annual cost per chronic or long-term homeless individual to remain on the streets is $31,065 (taking into account arrests, incarceration, and hospitalizations only and excluding shelter nights, mental health, probation or parole costs, emergency transport costs, or loss of business enterprise).

Nonprofit IMPOWER, Inc.
Address 111 W. Magnolia Avenue
Longwood, FL 32750
Primary Phone (407) 215-0095 211
Contact Email mdearth@impowerfl.org
CEO/Executive Director Ms. Anna M. Baznik MA
Board Chair Mr. Chris Card
Board Chair Company Affiliation Eckerd Connects
Year of Incorporation 1994